FAQ
Where do you sell your products?
Obermeyer sells all of its products online through our website – www.obermeyer.com If you would like to purchase through a specialty retailer, please use the Store Locator and search by city/state or zip to locate a specialty retailer nearest you.
How do I purchase products from your site?
To purchase our products, you will need to select the color and size of the product you are interested in and click the ‘add to bag ‘ button. If you are looking to buy more than one item continue shopping and simply click on add to bag. When you are done shopping, click view your bag. Review your order prior to beginning the checkout process.
Where can I refer to your garment sizing and fit profiles?
Click the link below for Obermeyer’s Measurement Guide for Fit. The Guide includes profiles and descriptors for Performance Fit, Active Fit, Regular Fit, and Relaxed Fit. Specific gender size charts and where to measure your body’s measurements are detailed.
For Jackets:
Inside the sleeve of your child’s jacket about an inch or two up from the cuff there will be a brightly colored thread that you will need to take out.
The outside of the sleeve is engineered with extra fabric so there is no need to remove any outside threads.
For Pants:
On the inside of the hem on the pant there will be a brightly colored thread you will need to remove that thread.
There will also be a thread about an inch up on the snow gaiter that needs to be removed.
On Suspenders:
Remove the colored thread.
Can the I-Grow thread be put back in for re-use?
No, once the I – Grow feature has been extended there is no way to return the garment to its original sizing.
What garments will have the I-Grow Extended Wear System?
Children’s jackets AND pants sizes 1-8 and Teen pants sizes XS-XL.
Can I wash my faux-fur collar?
Washing your faux fur collar may result in matting of the fabric hairs. We recommend removing the faux-fur collar from your jacket and having it dry-cleaned. If your faux-fur collar is permanently attached to your jacket, spot clean and hand wash the garment and avoid getting the faux fur wet.
Where can I find replacement parts for my garment?
Our styles change from year to year and while we do keep some small replacement parts on hand, we may not have the part you need to match your garment exactly. E-mail our Customer Service Team - customerservice@obermeyer.com - for more detailed information.
Are replacement parts available, ie. hood, faux fur, belt, etc?
Sorry, due to storage, production and constantly progressing designs, we can't replace lost or damaged components
What does “limited lifetime” warranty mean?
Our garments are expected to stand up to the use for which they are designed. With proper care, your Obermeyer product should last several years. However, materials and laminations break down over time during normal wear and storage. Our definition of “limited lifetime” means the lifetime of the garment.
Do you offer alterations on your skiwear?
No, we do not offer alteration services, however, we do offer our ski wear in plus sizes and petite sizes in addition to our regular sizing. If you need to alter your Obermeyer garment, please work with a local tailor.
I love my Obermeyer jacket and I am looking for a new one just like it. Do you carry over the same styles from year to year?
Our fabrics, designs and insulations change from year to year. If you are looking to replace your old favorite, check out our website and see what we are making this season. Or contact our Customer Service Team and they will help you find a similar garment. Email customerservice@obermeyer.com - with as description and a picture of the garment for guidance.
Can I change or cancel my order once it's been placed?
Our warehouse team works hard to pack and ship your order out as quickly as possible every day. Orders cannot be changed or canceled once they have been placed.
If you forgot to add something to your order before it was placed, please place another order for the additional item. It will be a new order shipped by itself with new tracking information.
How can I check the status of my order?
There are several ways to check the status of your order:
1) If you have an account click on "My Account" at the top of the page and click on "Orders". Once you click on the correct order you click on "Shipping" and you will be able to track your package.
2) When your order ships out you will receive an email confirmation with your tracking number. If you click on the tracking link with the delivery carrier you can track your package.
3) You can always give us a call, we have staff ready to help you during our business hours.
800-525-4203
Monday-Friday
8:00am-5:00p MST
How do I return an item?
Click here directions for how to handle a return.
Do you offer a military discount?
Yes, we do! Please click here for link to our VIP Program.
Am I able to call you to place an order with this discount?
Unfortunately we are unable to process orders by phone, however our VIP Program website can take your order online.
Where should I send my product ideas?
Thank you for your interest in Sport Obermeyer! We are unable to consider unsolicited product ideas and suggestions. For legal reasons, please do not send us any ideas, suggestions, drawings, models, or other submissions for our consideration. Please note that if you do make a submission, Sport Obermeyer incurs no liability to you as a result of any similarity between Sport Obermeyer products and your submission.
Does Sport Obermeyer offer an Industry Professional Purchase Program?
Yes, we do! Obermeyer offers industry professionals in the US an opportunity to join our VIP Program which allows them to purchase gear at a discounted price.
To review criteria visit Obermeyer VIP
Customer Service
Phone: (800) 525-4203
MON- FRI 9:00 AM to 5:00 PM (MST)
Email: customerservice@obermeyer.com
WARRANTY SUPPORT
Phone: (800) 525-4203
MON- FRI 9:00 AM to 5:00 PM (MST)
Out of Stock Online
If the item is shown as “out of stock,” it is unlikely that it will be restocked online or in our retail stores. Sometimes the item can be found at an Authorized Sport Obermeyer Dealer listed on our Store Locator.
